Frequently Asked Questions
Everything you need to know about your Cultizm experience
What shipping methods do you offer and what are the costs?
We ship worldwide using premium carriers like DHL, FedEx, and UPS. Shipping costs are calculated at checkout based on your location, and we offer free shipping on orders above a specific threshold depending on your country.
How can I return an item that doesn't fit?
You can return any unworn and unwashed item within 14 days of delivery. Please ensure all original tags are attached. You can initiate a return through our online portal to receive a return label.
Are the raw denim products pre-shrunk?
This depends on the specific fabric. 'Sanforized' denim is pre-shrunk and will have minimal shrinkage, while 'Unsanforized' or 'Shrink-to-fit' denim can shrink up to 10% after the first wash. Please check the product description for specific details.
Which payment methods do you accept?
We accept a wide range of secure payment options including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing in select regions.
Do I have to pay customs duties and taxes?
For orders within the European Union, all prices include VAT. For international orders outside the EU, your package may be subject to import duties and taxes which are levied once the shipment reaches your country. These charges must be paid by the recipient.
How do I know which size to choose?
We provide detailed measurement charts for every garment on its product page. We recommend measuring a similar item you already own that fits well and comparing it to our measurements to ensure the perfect fit.